The Episode.
Today I spoke with a man from the NSO (National Statistics Office) to inquire about a particular document I needed to obtain. Prior to even making the call to the NSO, I already had an idea what the document was and what it looked like – and that it was not a typical NSO document most citizens acquire. So in this regard I was prepared to pass through the eye of a needle, so to speak, to get this particularly rare piece of printed record. I was not, however, prepared for the reception and manner of customer service that greeted me on the phone.
When I had asked about the requirements and processes to obtain the document I needed, the man on the other end of the line insisted that I must have meant another document, as he had never heard of the one I was referring to. And when I had explained that I knew of the document he believed I needed, and that no, I was definitely sure that wasn’t it, he proceeded to give me a lecture on the impossibility of the document-in-question even existing; that there was no such thing, that I was surely mistaken, that again, it must be the other document he had told me about.
Now naturally I found this entire bit of chatter rather absurd, because as I had already mentioned, I had seen an actual hardcopy of the document and thus knew it existed. And so I pushed forward as any self-respecting civilian would: I power-tripped. As I stood my ground, I raised my voice (ashamedly, I must confess), and thereafter exercised my “rights” as an intelligent, educated woman to inform this man that he could not push me around and mislead me with erroneous information. Not only did I argue my case incessantly, but I made it perfectly and stringently clear that I knew what I was talking about and that he most obviously did not.
The Epiphany.
The whole sordid affair lasted merely a few minutes, but after it had concluded (and I was subsequently referred to someone else in the NSO that may know different from the original man I spoke with), I felt gut-wrenchingly awful. In just under 3 minutes, I had managed to increase my blood pressure tenfold, intimidate an employee of the Philippine government, and come up with nothing more than what I started with. And thus prompted the inevitable (and highly routine) post mortem questions: What was this whole thing all about? Why did I get so easily agitated? Why was he so insufferably rude in the first place?
And then, it hit. A simple yet profound explanation for most of man’s squabbles and conflicts was the very same cause of the effect I had just experienced. And no, I’m not talking about romantic love of the epic variety. I’m talking about the need to have, or know, all the answers.
I must admit, I am often guilty of this tendency, the tendency to know it all. And when I think about it long and hard, I also have to admit that many of my friends are too. Heck, even people I barely know can be guilty of this, as evidenced by my most recent encounter with the lovely man from the NSO with all the answers. How promptly did he need to demonstrate his all-encompassing knowledge of the NSO menu of records; and as surely as he was flaunting his expertise, I was breast-beating to my heart’s content that I knew better than he did. It’s a fruitless game people having been playing since time immemorial.
Ah yes, it isn’t only in this day and age that the concept of information as power has been acknowledged, and abused. Many a crusade and war have been waged in the hopes of discovering and inheriting knowledge that makes one invincible. Since even before time began, the story of Adam and Eve lustfully eating of the Tree of Knowledge in order that they may “know what God knows” has been a grave albeit repetitive warning given to mankind. So why then are we still so hungry for it, even after all this time? Perhaps, as with many things, it’s simply human nature.
The Epilogue.
I find humor in the coincidence that the abbreviation for Know It All is KIA, and that there is a rather notorious means of transport called the KIA Pride. How remarkable I must say, for something so seemingly random to encapsulate quite impeccably my thoughts on this subject: that Pride is really the driving force, the ultimate carnal need we are satisfying, when we insist that we know it all. Perhaps in the future we can make more effort to humbly realize that while we obviously cannot always KIA, we can most definitely always have a POV.
;-)